At discovHer we take privacy and confidentiality seriously. We are the data controller for the purposes of the Data Protection Act 1998 and subsequent General Data Protection Regulation update in 2018.
We use your personal information to enable us to successfully run our business. DiscovHer is a forward thinking, charismatic and driven membership group for women in all different kinds of industries who are serious about business and wanting to build a strong brand. We provide a unique and dynamic place for members to gain valuable knowledge, expert advice and individual support with growing their business.
We take a fair and common sense approach to collecting, storing and sharing data:
The majority of personal information that we gather and store is voluntarily shared by you with us. We will never sell or rent your information to anyone. We take security seriously and ensure adequate safe guards are in place to protect your data.
We will state up-front how we will use the information you share with us in the case of it not being obviously vital to our transaction with you. If any of our systems have a data breach that affects your data we will inform you as soon as we are confident we have the bare minimum details to be able to inform you properly about the breach.
As part of our business activities, we contact members, friends, business contacts and other groups about our activities, events and more.
Should you tell us you don’t want to be invited to events or receive marketing communications you can unsubscribe from our database at any time by using the unsubscribe function or emailing: admin at discovher dot co dot uk.
You cannot unsubscribe from subscription confirmation emails as these are classed as ‘transactional communications’.
WHAT INFORMATION IS BEING COLLECTED?
We collect, use and store the following contact information:
Your name, email address, billing address, delivery address and phone number when you share this information with us. We may collect and store your social media contact information such as your Instagram handle or Twitter handle if we wish to follow you on these or other social channels. We may collect your birthday, your dietary requirements and other information to help personalise your experience during events or other interactions with us. We may occasionally collect other forms of data or information on you not listed above. All the information we collect on you will either be publicly available or knowingly submitted by you to us.
WHO IS COLLECTING IT?
The discovHer team are most likely to collect data from and about you. If any other person or company collects your data on our behalf we will warn you about this in advance. Examples of others who may collect or capture information about you include external research providers, photographers or videographers commissioned by us.
HOW IS IT COLLECTED?
We collect information in an open and transparent way. The vast majority of our data is voluntarily submitted by you knowingly.
Any information captured by you interacting with any platforms we provide you access to (for example our website or any of our social channels) is used to improve our operations and communications. All platforms we use provide standard analytics features which we use to help us improve our services and your experience interacting with us. Most of these metrics are anonymised and are designed to help us improve the service, not find out specific information about individuals.
Platforms we use:
We use a variety of platforms to help us collect, store and manage our data. The following platforms and third parties are core to our data management: Mailer Lite, Instagram, Facebook, Pinterest, Google products including Google mail, Google Drive, Google Forms, Google photos, Youtube, Xero, Salesforce.
We may occasionally use other platforms not listed above. Prior to using any external products, platforms or systems we carry out due diligence on third party security and data policy and protections. When using a third party not on the list above we will only notify you if it is relevant and sensible to do so. All our third party data storage systems are password protected and as a general rule only accessible by the DiscovHer team.
WHY IS IT BEING COLLECTED?
We collect information to successfully run the organisation and activities we operate on a day to day basis. All the information we collect plays a legitimate role in our operations.
HOW WILL IT BE USED?
To be able to communicate effectively with you and run our business operations, specifically: To provide transactional information about a subscription; to send you marketing communications about new events and campaigns; to support our business operations including our external and internal communications, finance, operations and business strategy.
WHO WILL IT BE SHARED WITH?
Your personal information (e.g. contact information, billing information etc.) will never be shared with anyone outside of the DiscovHer team. If there is a reason why we need to share your information outside the team, we will do so with your explicit consent, unless we are required by law not to do so.
If you post photographs of yourself at our events or talk about our network or anything related to our company and we want to share this information publicly or within a relevant business context, we will ask your permission before using it or reposting it on our own social channels or website.
Photographs and films may be captured during our events, masterclasses and other face to face interactions. We reserve the right to use footage as we see fit unless you have stated beforehand that you do not want to be filmed or photographed. Where reasonable and sensible we will contact you in advance of pictures or film being used publicly.
If you wish not to or cannot be photographed or filmed it is your responsibility to tell us during any interactions we may have with you. We will then ensure we do not photograph or film you. If by accident you are captured we will strive to ensure film or photographs are used in accordance with your preferences – for example, removal and non-use of footage.
We will not disclose information to third parties except as required by law. We may share information with service providers or suppliers if the disclosure will enable that party to perform a business, or provide professional or technical support to discovHer.
We ask in particular that anyone we work with handle and treat information that they encounter with the utmost care and respect and are compliant with the 2018 GDPR legislation.
WHAT IS THE EFFECT OF SHARING INFORMATION ON ME?
We take a sensible approach to what is shared and with whom. When posting images generated by you in relation to our business or product we will always ask your permission first. If we share images of yours or you on our social media channels you will be recognised publicly as a member or someone who is interested in our company.
We understand that the mishandling of any information deemed sensitive or otherwise compromising can have a significant impact on you as an individual so, we will always treat your information with care.
We will never sell or rent information you have given us or that we have collected about you.
IS THE INTENDED USE LIKELY TO CAUSE ME TO OBJECT OR COMPLAIN?
We do not believe that the way we share or use information is likely to cause you to object or complain. However, we are reliant on you to tell us if you do not feel comfortable with the information you are being asked to share or to challenge us on how it will be used or has been used. We use utmost discretion when deciding what information will be shared, when and with whom. We never share sensitive or confidential information with anyone outside of the DiscovHer team. Under our current operations, we have had no complaints to date about how we collect, store, handle or share information. We work closely with everyone we interact with to ensure that privacy needs are met for all.
In the case where third parties used by us mishandle your data we will act swiftly to remediate the situation. We will always contact you to let you know if your data has been mishandled or compromised. In cases where there is gross negligence we will terminate our relationship with that third party.
You can unsubscribe from communications at any time by unsubscribing from individual emails or emailing admin at discovher dot co dot uk. If you have a complaint, you can contact the team on admin at discovher dot co dot uk and we will treat the matter seriously.
Deleting your data
If you wish for a social media post, image or other collateral which is associated with you and appears on one of our channels to be deleted please email admin at discovher dot co dot uk and we will delete it within 24 hours. If you want us to remove your data entirely from our systems please email admin at discovher dot co dot uk and we will process your request.
We’re a small team with a light technical infrastructure. We take care to ensure we are using best practice when it comes to security and putting adequate password protection and safeguards into place.
If any of our systems have a data breach or there is a data leak of any sort that concerns your data we will inform you as soon as possible by email and take the necessary steps we can to remedy the breach.